ARC Points & Pricing
ARC Points is our internal token-based system that allows clients to access services in a modular and scalable way.
What are ARC Points?
1 ARC Point = 20 minutes of implementation or support service.
Points Validity: 6 months from purchase.
Minimum Purchase Recommendation: 15 points for onboarding.
| Tier | Points | Price (RM) | Approx. Hours | Suitable For |
| Micro | 5 | RM500 | 1h 40m | Quick fixes, solo founders |
| Lite | 15 | RM1,500 | 5h | Basic onboarding |
| Starter | 30 | RM2,500 | 10h | Full ARC Starter setup |
| Growth | 50 | RM3,500 | 16h 40m | Setup + training + UAT |
| Scale | 100 | RM6,000 | 33h 20m | Multi-dept rollout |
| Powerhouse | 200 | RM11,000 | 66h 40m | Full custom enterprise rollout |
ARC Onboarding Workflow
Phase 0 : Pre-Onboarding (Sales & Scoping)
Goal: Identify needs, recommend suitable ARC package, secure point purchase.
| Step | Task Description | ARC Points | Est. Hours | Dependencies |
| 0.1 | Conduct Discovery Call | 0 pts | 0h 30m | Client scheduling confirmation |
| 0.2 | Complete Requirement Checklist | 0 pts | 0h 30m | Basic business info from client |
| 0.3 | Recommend ARC Package (Starter/Growth/Web) | — | 0h 30m | Checklist completed |
| 0.4 | Issue Quotation with ARC Point Tier | — | 0h 30m | Final package selection by client |
| 0.5 | Confirm ARC Point Purchase | — | 0h 15m | Client to approve quotation & pay |
Optional: Add 1 bonus point if confirmed within 7 days.
Phase 1: Kickoff & System Configuration
Goal: Set up client’s system per agreed modules.
| Step | Task Description | Points | Est. Hours | Dependencies |
| 1.1 | Conduct Kickoff Meeting | 2 pts | 0h 40m | ARC Points purchased, client team aligned |
| 1.2 | Setup Company Details & Master Data | 3 pts | 1h | Client provides data: company, items, COA |
| 1.3 | Configure Modules (per module) | 3–5 pts | 1–1h 40m | Finalized workflows & sample docs |
| 1.4 | Integrate with LHDN for e-Invoice | 5 pts | 1h 40m | Client to register MyInvois + sandbox keys |
| 1.5 | Setup Users and Roles | 2 pts | 0h 40m | Client confirms user list & roles |
Phase 2: Training & Testing
Goal: Ensure system usability and client readiness.
| Step | Task Description | Points | Est. Hours | Dependencies |
| 2.1 | Conduct Departmental Training | 5 pts | 1h 40m | User access active, client schedules team |
| 2.2 | Admin Training | 3 pts | 1h | Setup complete, client admin assigned |
| 2.3 | UAT Prep & Feedback Collection | 3 pts | 1h | Client tests modules & submits feedback |
| 2.4 | Execute Final Adjustments | 2–4 pts | 0h 40m–1h 20m | Feedback must be compiled & approved |
Note: Recommend 5–10 ARC Points reserved for this phase.
Phase 3: Go-Live & Support
Goal: Ensure system usability and client readiness.
| Step | Task Description | ARC Points | Est. Hours | Dependencies |
| 3.1 | Monitor Go-Live (Week 1) | 3 pts | 1h | Client announces official go-live date |
| 3.2 | Issue Support (ticket-based) | 1–3 pts | 0h 20m–1h | Support email access, clear ticket logging |
| 3.3 | Post-Go-Live Review | 2 pts | 0h 40m | Go-live feedback from client |
| 3.4 | On-Site Support (KV only) | 7 pts | 2h 20m | Date fixed, client provides access/logistics |
Phase 4: Growth & Customisation
Goal: Deliver additional value beyond initial onboarding.
| Step | Task Description | ARC Points | Est. Hours | Dependencies |
| 4.1 | Create Custom Reports or Fields | 3–6 pts | 1h–2h | Client provides layout & use case |
| 4.2 | Integrate Third-Party Tools | 5–15 pts | 1h 40m–5h | Access to third-party APIs, credentials |
| 4.3 | Add New Departments / Workflow Expansion | 5–10 pts | 1h 40m–3h 20m | Scope of new process or dept. confirmed |
| 4.4 | Provide Quarterly Business Strategy Session | 2 pts | 0h 40m | Calendar availability from both parties |